The service will not be provided through voice calls.
When you write to us, do not forget to indicate the serial number of the machine: you can find it on the electrical panel.
WHAT IS IT ABOUT
A wood drying or heat treatment plant is a productive resource that must function at its best and continuously.
Therefore WDE MASPELL offers its customers an assistance service dedicated to the following areas:
Investigation of the anomalies highlighted, troubleshooting and research; with the machinery connected to the Internet, the operation is implemented remotely.
In case of doubts about the operations to be performed, choice of programs and maintenance, the WDE MASPELL experience is ready to give you clear information.
For older machines and in case of loss of documentation, our archives are available and stored in digital format.
Once the cause of the problem has been identified, we will quickly provide you with the correct replacement or adapt the system with a new solution.