The service will not be provided through voice calls.
When you write to us, do not forget to indicate the serial number of the machine: you can find it on the electrical panel.
WHAT IS IT ABOUT
A wood drying or heat treatment plant is a productive resource that must function at its best and continuously.
Therefore WDE MASPELL offers its customers an assistance service dedicated to the following areas:
Diagnostics:
Investigation of the anomalies highlighted, troubleshooting and research; with the machinery connected to the Internet, the operation is implemented remotely.
Operation:
In case of doubts about the operations to be performed, choice of programs and maintenance, the WDE MASPELL experience is ready to give you clear information.
Manuals:
For older machines and in case of loss of documentation, our archives are available and stored in digital format.
Spare parts:
Once the cause of the problem has been identified, we will quickly provide you with the correct replacement or adapt the system with a new solution.